How We Work

How We Work

You have found a trip that interests you. You are wondering what happens next. Here is how we turn your interest into a journey across the Himalayas, from your first message to the moment a guide places a garland around your neck at the airport.

STEP 1

Tell Us What You Want

Send us an inquiry via any package page, the Plan Your Trip form, or WhatsApp. Tell us the basics: how many people, what dates, how many days, which countries interest you, and anything that matters to you. First time in the Himalayas or returning?

Celebrating something? Traveling with children or parents? Want a physical challenge or a cultural immersion? The more you tell us, the sharper the proposal. If you are not sure what you want, that is fine too. Tell us how you want to feel, and we will suggest the route.

STEP 2

We Send You a Personalized Proposal Within 48 Hours

Not a generic brochure. A trip built around what you told us. Day by day. Named hotels with photographs. Named experiences. Clear pricing: what is included, what is not, and the total. If the trip spans multiple countries, every visa requirement, every permit timeline, and every internal flight is mapped out. If you asked for Nepal and Bhutan, the proposal covers both.

If you want Tibet added, we include the permit processing schedule so you know exactly when to provide your passport. The proposal is a working document. It is the starting point for the next conversation.

STEP 3

You Review, We Adjust

Read the proposal. Change anything. Swap a hotel. Add a day. Drop an activity. Replace Chitwan with Bardia. Add a helicopter. Remove a helicopter. Move the Tiger's Nest hike from the last day to the first day. Add Bhutan to a Nepal-only trip.

Shorten Tibet from five days to three. Every adjustment is free. There is no limit on revisions. We send updated proposals until the trip matches exactly what you want. Most clients finalize in 2-3 rounds. Some take one. Some take six. The trip is not confirmed until you say it is right.

STEP 4

Confirm with a 30% Deposit

Once the proposal is final, you confirm with a 30% deposit. We accept bank transfer and major credit cards. The deposit secures your dates, hotels, guides, vehicles, and internal flights. We begin booking immediately. The remaining 70% is due 30 days before departure.

For Bhutan, the Sustainable Development Fee ($100/night/person) is paid in advance as part of your e-visa application. For Tibet, your passport may need to be submitted to the Chinese Embassy in Kathmandu 5 days before your departure for Tibet. We manage all of this and keep you informed at every step.

STEP 5

We Handle Everything

Visas. Permits. Flights. Hotels. Guides. Vehicles. Airport transfers. Restaurant reservations. Monastery access. Festival tickets. Dietary briefings to every kitchen. Luggage logistics between cities. Emergency contacts. Travel insurance guidance.

A pre-departure briefing document with packing advice, cultural etiquette, altitude tips, and day-by-day weather expectations. You receive a single WhatsApp group with your trip coordinator. Every question answered within hours, usually minutes. By the time you board your flight to Kathmandu, every detail is confirmed, and every person in the chain knows your name.

STEP 6

You Arrive. We Are There.

Your guide meets you at arrivals with a name board and a garland. The car is waiting. The hotel knows your room preference, your dietary requirements, and your arrival time. Your itinerary is printed and in the vehicle. From this moment until your departure, you do not think about logistics. You do not navigate.

You do not negotiate. You do not queue. You do not wonder what happens next. Your guide handles every transition, every ticket, every monastery protocol, every meal, every drive. You focus on the experience. We focus on everything else.

Why Book With Us

We have been building luxury journeys across Nepal, Tibet, and Bhutan for over 15 years. We are based in Kathmandu. We are not a booking platform. We are not a marketplace. We do not subcontract your trip to another operator. Your Nepal guide works for us. Your Tibetan guide has been our partner for 12 years. Your Bhutanese guide has been our partner for 8 years. One team. One point of contact. Three countries. TAAN registered. Nepal Tourism Board member. NMA member.

The companies that charge 30-40% more than us for the same destinations use operators like us to deliver the trip. When you book directly with us, you get the same guides, hotels, and experiences without the middleman markup. The difference is not quality. The difference is who keeps the margin.

The Practical Details

• Response time: under 24 hours for initial reply. Under 48 hours for a full personalized proposal.
• Proposal revisions: unlimited. No charge for changes until final confirmation.
• Deposit: 30% at confirmation. Balance: 70% due 30 days before departure.
• Payment: bank transfer or major credit cards.
• Cancellation: full refund (minus processing fees) if canceled 30+ days before departure. Tiered refund within 30 days. Bhutan SDF has its own refund schedule. Full details provided at booking.
• Communication: dedicated WhatsApp group with your trip coordinator. Available 7 days a week.
• On the ground: 24/7 support from our Kathmandu office throughout your trip. Satellite phone carried by guides on remote itineraries.

How quickly will I receive a proposal after enquiring with Alpine Luxury Treks?

Initial reply within 24 hours. Full personalized day-by-day proposal with named hotels and clear pricing within 48 hours. Most clients receive their first proposal the same day they enquire.

How many times can I revise my trip proposal before confirming?

Unlimited. There is no charge for revisions. We send updated proposals until the trip matches exactly what you want. Most clients finalize in 2-3 rounds.

What deposit is required to confirm a booking with Alpine Luxury Treks?

30% of the total trip cost. The deposit secures your dates, hotels, guides, vehicles, and internal flights. The remaining 70% is due 30 days before departure. Bhutan SDF is paid separately as part of the e-visa application.

Does Alpine Luxury Treks subcontract to other operators?

No. Your Nepal guide works directly for us. Your Tibet and Bhutan guides are our long-term partners (12 and 8 years, respectively). We do not resell your trip to another company. One team manages everything from our Kathmandu office.

What happens if I need to cancel my trip after confirming?

Full refund minus processing fees if canceled 30+ days before departure. Tiered refund within 30 days. Bhutan SDF follows its own government refund schedule (30+ days: full, 15-30: 50%, 7-14: 25%, under 7: none). Full cancellation terms provided at booking. We strongly recommend comprehensive travel insurance.

How do I communicate with Alpine Luxury Treks during the planning process?

A dedicated WhatsApp group with your trip coordinator. Available 7 days a week. Most questions are answered within minutes. Email and phone are also available. You have one point of contact from your first message through to your return home.

What support is available during the trip itself?

24/7 support from our Kathmandu office. Your guide is with you every day. A satellite phone is carried on remote itineraries (Tibet overland, Upper Mustang, Manaslu). Emergency helicopter evacuation coordinated through your travel insurance with our direct assistance.

What is included in the pre-departure briefing from Alpine Luxury Treks?

A detailed document covering: day-by-day weather forecast, packing list tailored to your specific route, cultural etiquette for each country, altitude and health advice, visa and permit status confirmation, emergency contacts, and your guide's phone number. Sent 2 weeks before departure.